COMMON QUERIES

You Asked, We Answered

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

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WHAT IS YOUR RETURN POLICY?

Items shipped from TuyoMarketplace can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Mistaken Returns

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

TuyoMarketplace does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to TuyoMarketplace let us know as soon as possible. TuyoMarketplace cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to TuyoMarketplace.

Product Inventory

DO YOU OFFER GIFT CARDS?

At this time we do not offer gift cards

Package Delivered

WHAT ARE THE PAYMENT OPTIONS?

  • Credit card or debit card.