STORE POLICY

Because We Care

At TuyoMarketplace, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING POLICY

How It Works

Orders are generally shipped within 72 hours (Monday - Friday) using U.S based carriers. Delivery standard is 2 - 7 days. We do not ship outside of the United States at this time.

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The Small Print

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RETURNS AT TUYOMARKETPLACE

Our Policy

Returns and exchanges will be accepted if you contact us within 7 days of receiving the delivery. If you would like to return or exchange an item, please email us with your name, order number and reason for return. We will provide you with details on how to return your item. Exchanges may be for product or store credit. The cost of shipping is non-refundable. Sale items are final sale.

We are not responsible for lost or damaged returns. We will not provide refunds or exchanges for product that is returned damaged or not in the original packaging. Refunds will be issued once the product has been received in good condition.

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OUR REFUND POLICY

Online shopping is amazing. We are proud to offer a uniquely curated selection of  products, many from local makers and small family-owned businesses from around the world. As a small business, shipping is expensive - we do not get postage deals like Amazon or other big corporations. The amount we charge for shipping rarely covers the actual cost of shipping. Therefore, to reduce the chance that a product is not right for you and will require refund or exchange, we encourage you to reach out to us with your questions! Need a better idea of the colour or dimensions? Would you like some additional pictures of the product? Please email us! We would be happy to provide you as much detail about each of our products as we can.

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